FAQ

Welcome to the SugarX FAQ page, your go-to resource for all things related to our sex-positive and pleasure-positive products. Here, you’ll find answers to common questions about our sex toys, shipping policies, returns process, and product care. We’re dedicated to providing you with a seamless and satisfying experience, from exploring our curated collection to ensuring your orders arrive promptly. Discover everything you need to know to enhance your SugarX experience and embrace pleasure positivity with confidence. If you have any additional questions, don’t hesitate to reach out to us!

Are returns or exchanges accepted?

Due to the intimate nature of our products, we are not able to accept returns or exchanges. All sales are considered final. If the product you received is defective or damaged, we will be happy to assist you. Please contact us at info@shopsugarx.com if the product you received is damaged or defective.

What billing information will show up on my bank statement?

SGR LLC

What packaging will my order come in?

Rest assured, orders are shipped in a plain box or envelope with no mention of SugarX on the outside of the package.