Refund policy

Return/ Exchange Policy

Due to the intimate nature of our products, we are not able to accept returns or exchanges. All sales are final.  Please contact us at info@shopsugarx.com if you have any questions or concerns about the product you received. 

Warranty Policy

Some of the products available on our website are covered by manufacturer warranties. In the event of any damage or defect, customers are required to directly contact the respective product manufacturer for warranty claims or repairs. We encourage customers to carefully review the warranty information provided by the manufacturer for specific terms, conditions and instructions on filing claims. Please note that SugarX does not process claims directly and any such requests should be directed to the manufacturer.